When you submit a diagnosis, the category, your description, and any photo or screenshot you attach are sent to OpenAI so the app can generate troubleshooting help.

This version of the app does not require an account and does not store a long-term history in a database. The current diagnosis is only kept in your browser session so the results page can load.

The app also keeps basic operational server logs for failures, blocked abuse attempts, and moderation events. Those logs are meant for debugging and safety monitoring, and should not include the full text of your description or the image itself.

If error monitoring is enabled in production, scrubbed technical error details may also be sent to Sentry so failures can be investigated. The app is configured not to send raw upload data, cookies, authorization headers, IP-address headers, or per-client identifiers in those reports.

Avoid uploading passwords, credit card numbers, government IDs, medical information, or private messages you do not want shared with an AI service.

If a screenshot includes sensitive details, crop or blur them first when possible.

PlainTech is meant for basic home tech guidance. It is not a substitute for manufacturer support, licensed repair work, or emergency assistance.

The app is designed to avoid risky electrical work, destructive resets, and unsafe repair steps. If a device smells hot, sparks, shows battery swelling, or seems physically dangerous, stop using it and contact official support or a qualified technician.

To keep the public app cleaner, requests may be blocked if they contain explicit sexual content, graphic violence, hate, severe harassment, self-harm, or instructions for illicit activity.